San Antonio IT Leadership Forum completes its inaugural year

We had a great meeting to wrap up the inaugural year for the San Antonio IT Leadership Forum.  CPS Energy was our host this quarter and our round table discussion topic was Service and Support as a Business.  We had great discussion with insight from IT leadership from across San Antonio.

Most of the discussion centered around:

  • How to communicating better and positively change the perception of IT.
  • Aligning IT with the mission and KPIs of the entire organization.
  • Successes gained by auditing telecom expense.

We started the San Antonio Information Technology Leadership forum with the idea of creating an opportunity for local IT leaders to connect in a  small, intimate setting and discuss issues and exchange ideas in the areas of Service Management, IT Support, Infrastructure, Operations and whatever else is deemed relevant.  Our target audience is Director/Senior Manager level San Antonio area IT Leaders.

Our next meeting will be in February 2017.  This is a great chance to connect with fellow local IT Leaders and talk about real live implementation of Information Technology best practices.

Please contact Bernard Beaullieu at 210-710-4161 if you are interested in attending this invitation only event.

bernard

Volunteer Judges Needed – HDI Awards honor San Antonio’s top support analysts

2015 HDI San Antonio Analyst of the Year and Desktop Technician of the Year Nominees

2015 HDI San Antonio Analyst of the Year and Desktop Technician of the Year Nominees

Every year the HDI San Antonio Local Chapter hosts a special awards ceremony honoring the best local Service Desk Analysts, Desktop Support Technicians, Support Managers and Support Teams. The nomination process will start in a couple of weeks culminating with the local Awards Banquet on December 1st. We are looking for a few volunteer judges to score the written nominations and the recorded telephone interviews. In addition to being a very rewarding experience, judging the Service Desk Analyst and Desktop Support competition represents a rare opportunity to gain insight into what skills and attributes peer leaders and support organizations value in their top performers. Hearing San Antonio’s best analysts and technicians give their perspective on information technology support is amazing.

Judging the local competition is a 4 hour commitment that will take place in November and will consist of scoring the written nomination forms and the recorded interviews. The forms and interviews are distributed via email so judges can carve out a convenient time to do the scoring. This year we are looking at streamlining the process by only interviewing the top 5 nominees from each category.

Are you interested in serving your local IT support community as a judge for the HDI awards program? Please contact Bernard Beaullieu for more details.

San Antonio IT Leadership Forum – Thursday, September 29

The San Antonio IT Leadership Forum will be meeting Thursday, September 29 at CPS Energy.  Our topic for this roundtable is Service & Support as a business.  PleaseSA contact Bernard Beaullieu at 210-710-4161 if you are interested in attending this invitation only event.

We started the San Antonio Information Technology Leadership forum this year with the idea of creating an opportunity for local IT leaders to connect in a  small, intimate setting and discuss issues and exchange ideas in the areas of Service Management, IT Support, Infrastructure, Operations and whatever else is deemed relevant.  Our target audience is Director/Senior Manager level San Antonio area IT Leaders.

Feedback from the first three meetings has been positive so we are ready to start to take this group to the next level.

This is a great chance to connect with fellow local IT Leaders and talk about real live implementation of IT best practices.

bernard