San Antonio IT Leadership Forum completes its inaugural year

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We had a great meeting to wrap up the inaugural year for the San Antonio IT Leadership Forum.  CPS Energy was our host this quarter and our round table discussion topic was Service and Support as a Business.  We had great discussion with insight from IT leadership from across San Antonio.

Most of the discussion centered around:

  • How to communicating better and positively change the perception of IT.
  • Aligning IT with the mission and KPIs of the entire organization.
  • Successes gained by auditing telecom expense.

We started the San Antonio Information Technology Leadership forum with the idea of creating an opportunity for local IT leaders to connect in a  small, intimate setting and discuss issues and exchange ideas in the areas of Service Management, IT Support, Infrastructure, Operations and whatever else is deemed relevant.  Our target audience is Director/Senior Manager level San Antonio area IT Leaders.

Our next meeting will be in February 2017.  This is a great chance to connect with fellow local IT Leaders and talk about real live implementation of Information Technology best practices.

Please contact Bernard Beaullieu at 210-710-4161 if you are interested in attending this invitation only event.

bernard

Why not hire the best!

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Even though it was 30 years ago I still remember my first hire like it was yesterday.  I had just been promoted into my first leadership role and had to replace myself plus one other person.  Needless to say I was extremely busy and on top of that I did not have the right perspective when it came to finding and engaging the best person.  I went through the process and hired someone that stood out from a technical standpoint, but they failed miserably.

In hindsight, it was probably good that this first hire turned out the way it did.  I learned two important lessons that still guide me today.  The first one is that hiring is a rare opportunity to positively impact the trajectory of your team and consequently the most important decision you make as a leader, (These days it has become even rarer).  Finding and engaging the best person should be the number one priority for any organization.  The benefits from a great hire are tremendous and increase exponentially over time.

The second lesson is that while technical skills and experience are important, candidates with attributes like integrity and a strong desire to serve the mission are more likely to have a positive impact on our team.  Over the years we were able to achieve phenomenal results by building teams and helping people grow and develop within a culture of empowerment, ownership and mission.  Imagine the impact of bringing this insight directly to the recruiting process.

In 2007 we founded Beaullieu & Associates San Antonio's most respected information technology staffing provider with the idea of doing just that.  At the heart of our offering is an "Old School" approach to recruiting where every candidate, resume and requirement is viewed through the lens of an experienced information technology leader, a hiring manager.  We are the antithesis of today's modern recruiting practices.  We are focused and committed to finding and engaging the the best person, the best fit, every time.

 

Volunteer Judges Needed – HDI Awards honor San Antonio’s top support analysts

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2015 HDI San Antonio Analyst of the Year and Desktop Technician of the Year Nominees

2015 HDI San Antonio Analyst of the Year and Desktop Technician of the Year Nominees

Every year the HDI San Antonio Local Chapter hosts a special awards ceremony honoring the best local Service Desk Analysts, Desktop Support Technicians, Support Managers and Support Teams. The nomination process will start in a couple of weeks culminating with the local Awards Banquet on December 1st. We are looking for a few volunteer judges to score the written nominations and the recorded telephone interviews. In addition to being a very rewarding experience, judging the Service Desk Analyst and Desktop Support competition represents a rare opportunity to gain insight into what skills and attributes peer leaders and support organizations value in their top performers. Hearing San Antonio’s best analysts and technicians give their perspective on information technology support is amazing.

Judging the local competition is a 4 hour commitment that will take place in November and will consist of scoring the written nomination forms and the recorded interviews. The forms and interviews are distributed via email so judges can carve out a convenient time to do the scoring. This year we are looking at streamlining the process by only interviewing the top 5 nominees from each category.

Are you interested in serving your local IT support community as a judge for the HDI awards program? Please contact Bernard Beaullieu for more details.

San Antonio IT Leadership Forum – Thursday, September 29

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The San Antonio IT Leadership Forum will be meeting Thursday, September 29 at CPS Energy.  Our topic for this roundtable is Service & Support as a business.  PleaseSA contact Bernard Beaullieu at 210-710-4161 if you are interested in attending this invitation only event.

We started the San Antonio Information Technology Leadership forum this year with the idea of creating an opportunity for local IT leaders to connect in a  small, intimate setting and discuss issues and exchange ideas in the areas of Service Management, IT Support, Infrastructure, Operations and whatever else is deemed relevant.  Our target audience is Director/Senior Manager level San Antonio area IT Leaders.

Feedback from the first three meetings has been positive so we are ready to start to take this group to the next level.

This is a great chance to connect with fellow local IT Leaders and talk about real live implementation of IT best practices.

bernard